Proactive Support

Customer support is characteristic of any company. There are two kinds of customer support- Proactive support and Reactive support. The reactive support generally means providing customer support when the system functioning is affected and the customer calls the manufacturer for finding a solution to the problem.

 

A proactive support on the other hand is based on the maxim, ‘prevention is better than cure’. Proactive support systems, instead of providing solution to problems, predicts and tries to prevent the problem from occurring, thus it helps your system to function smoothly. 

Proactive Support includes:

Benefits of Proactive Support system:

 

 

 

 

 

 

With such amazing benefits of Proactive support, every company must provide proactive support to their customers. This would greatly improve the companies business and establish goodwill for the company in the market.

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